Work-At-Home Financial Care Agent Full-Time

Alorica Inc.; United States; À distance; USD 19 000 - 25 000; Plein temps

Résumé du poste

Alorica Inc. in the United States is hiring for a full-time customer experience role paying $16/hr. The role requires a high school diploma or GED, plus at least 6 months of banking and 6 months of call center experience.

You will guide customers through questions, listen actively to root causes, and document call details for audits and follow-ups. You will also maintain customer records and identify opportunities to introduce clients to new or enhanced services, adding value to the overall

Qualifications

• High school diploma or GED required.
• At least 6 months banking experience.
• At least 6 months call center experience.

Responsabilités

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Connaissances

Banking experience

Call center experience

Formation

High school diploma or GED

Description du poste

Employment Type: Full-time , $16/hr

Supporting: Financial Services

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up for Success

Required:

• High school diploma or GED
• 6 months of prior banking experience
• 6 months of call center experience

For Internal Candidates:

• Must not be on any corrective action or performance plans
• Must have held your current position for 6 months
• Must have relevant industry/program experience

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.