Financial Aid Advisor - Advising & Outreach

Herzing University; Virginia Beach (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support a diverse student population. This role involves providing personalized guidance on financial aid options while thriving in a dynamic, student-centered environment. With a focus on clear communication and exceptional customer service, you will play a crucial role in helping students navigate their funding opportunities. The position offers comprehensive onboarding support and growth opportunities, making it ideal for those passionate about education and student success. Join a team that values diversity and fosters an inclusive atmosphere where every individual is empowered.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Savings Plan with Company Match

Qualifications

• Great customer service skills and experience are essential.
• Exceptional knowledge of Microsoft Office applications is required.

Responsibilities

• Assist students with financial aid options and guidance.
• Provide support in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office (Word, Excel, Outlook)

Student Information Systems Knowledge

Title IV Administration Experience

Education

Bachelor's Degree

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours:

A 40-hour a week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualification Requirements:

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Exceptional knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience/knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience preferred.
• Bachelor's degree preferred.

Pay:

Compensation is determined based on qualifications, experience, and circumstances. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The hourly pay range is $19.56 to $28.85.

Click here to learn more about careers at Herzing University.

Physical Requirements:

• Must be able to remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and/or teaching equipment, including computers, copiers, fax machines, audio/visuals.
• Use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally move, carry, or lift 10 pounds.

Herzing University is committed to diversity and fostering an inclusive environment where individuals are valued, heard, and empowered. The university recruits and hires without discrimination based on protected statuses. For more information, visit Diversity and Title IX.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.