Financial Aid Advisor - Advising & Outreach

Herzing University; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support students in navigating funding options through community partnerships. This role is perfect for individuals who excel in customer service and thrive in a dynamic environment. You will receive comprehensive onboarding and have the opportunity for growth through structured career pathways. Join a team that values diversity and fosters an inclusive atmosphere, where your contributions will help shape the educational journeys of many students.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Strong customer service skills and experience.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with Student Information Systems preferred.

Responsibilities

• Assist a diverse student population with financial aid options.
• Provide personalized guidance and support to students.
• Thrive in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Proficiency in Microsoft Office

Experience with Student Information Systems

Knowledge of Title IV Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CampusNexus

Regent

Job description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

Application Process

If you are a current employee, faculty, or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours

A 40-hour a week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Position Overview

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. The role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications

• Strong customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with Student Information Systems (CampusNexus & Regent preferred).
• Knowledge of Title IV administration is a plus.

Compensation and Benefits

Pay is determined based on qualifications, experience, and circumstances. The hourly range is $19.56 to $28.85. Benefits include a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement plan with company match. Click here to learn more about careers at Herzing University.

Physical Requirements

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and teaching equipment, including computers, copiers, fax machines, and audiovisuals.
• Use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally move, carry, or lift up to 10 pounds.

Equal Opportunity and Diversity

Herzing University is committed to diversity and fosters an inclusive environment where individuals are valued and heard. We do not discriminate based on skin color, gender, religion, LGBTQi2+ status, disability, age, national origin, veteran status, or any other protected status. More information can be found at Diversity Statement.

We prohibit sex-based discrimination in any educational program or activity. Concerns can be reported to the Title IX Coordinator. Details are available at Title IX.

Legal Notices

Herzing University is an equal opportunity employer. Applicants are notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.