Financial Aid Advisor - Advising & Outreach

Herzing University; Memphis (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support a diverse student population. This role focuses on providing personalized guidance on financial aid options, ensuring students receive the necessary support through community partnerships. Ideal candidates will thrive in a fast-paced environment and possess exceptional communication skills. With a commitment to diversity and inclusion, this opportunity offers a comprehensive benefits package, including tuition waivers and health insurance. Join a team that values your contributions and fosters your professional growth.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Savings Plan with Company Match

Qualifications

• Experience in customer service, especially in educational settings.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Assist students with financial aid options and guidance.
• Provide support in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Clear Communication

Education

Bachelor's Degree

Tools

Microsoft Office

CampusNexus

Regent

Job description

Job Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours: A 40-hour a week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with Student Information Systems (CampusNexus & Regent preferred).
• Knowledge of Title IV administration (preferred).
• Bachelor's degree (preferred).

Compensation and Benefits

Compensation is based on qualifications, experience, and circumstances. The hourly pay range for this position is $19.56 to $28.85. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. Click here to learn more about careers at Herzing University.

Physical Requirements

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and/or teaching equipment, including computers, copiers, fax machines, and audiovisuals.
• Use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Identify, observe, and assess visually or otherwise.
• Occasionally move, carry, or lift up to 10 pounds.

Herzing University is committed to diversity and fostering an inclusive environment where individuals are valued, heard, and empowered. The university recruits and hires without discrimination based on protected statuses. For more information, visit Diversity and Title IX.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.