Financial Aid Advisor - Advising & Outreach

Herzing University; Burlington (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to join their team. This role involves assisting a diverse student population with personalized guidance on financial aid options. Ideal candidates will thrive in a fast-paced, student-focused environment, showcasing strong customer service and communication skills. With opportunities for growth through an On-the-Job Training Program and a comprehensive benefits package that includes tuition waivers and health insurance, this position offers a rewarding career path. If you are passionate about supporting students and enhancing their educational journey, this opportunity is perfect for you.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Strong customer service skills and experience required.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Assist students with financial aid options and guidance.
• Provide support in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office Proficiency

Student Information Systems Knowledge

Title IV Administration Experience

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CampusNexus

Regent

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours:

A 40-hour a week schedule will be determined by business needs Monday through Friday between 8AM and 5PM CST (one late night scheduled until 7PM).

Job Details

This is a customer service position assisting a diverse student population. In this role, you will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications

• Strong customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience preferred.
• Bachelor's degree preferred.

Pay and Benefits

Compensation is based on qualifications, experience, and circumstances. It is uncommon for new employees to start at the top of the salary range. We offer a comprehensive benefits package, including tuition waiver and reimbursement, health insurance, paid time off, and a retirement plan with company match. The hourly pay range is $19.56 to $28.85.

Click here to learn more about careers at Herzing University.

Physical Requirements

• Remain mostly stationary during work.
• Occasionally move around the workspace.
• Operate office and teaching equipment, including computers, copiers, fax machines, and A/V equipment.
• Use voice and hearing to communicate face-to-face or over the phone.
• Visual and observational tasks.
• Occasionally lift or carry up to 10 pounds.

Diversity and Equal Opportunity

Herzing University is committed to diversity and fostering a culture of mutual respect. We value and empower individuals regardless of skin color, gender, religion, LGBTQ+ status, disability, age, national origin, veteran status, or any other protected status. More information can be found at Herzing Diversity.

We prohibit sex-based discrimination in all educational programs and activities. Concerns can be reported to the Title IX Coordinator. Nondiscrimination notice is available at Herzing Title IX.

Equal Opportunity Employer

This employer is required to inform all applicants of their rights under federal employment laws. For more details, see the Know Your Rights notice from the Department of Labor.