Financial Aid Advisor - Advising & Outreach

Herzing University; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

An established institution is seeking a dedicated Financial Aid Advisor to support students in navigating their funding options. This role offers a dynamic work environment where you will engage with a diverse student body, providing essential guidance and support. You will thrive in this fast-paced position if you are passionate about helping others and possess excellent communication skills. With opportunities for growth through comprehensive training and a supportive team, this is a fantastic chance to make a meaningful impact in students' lives while enjoying a competitive hourly wage and a robust benefits package.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Savings Plan with Company Match

Qualifications

• Experience in customer service is essential for this role.
• Proficiency in Microsoft Office is necessary for daily tasks.

Responsibilities

• Assist students in understanding financial aid options.
• Provide personalized guidance to a diverse student population.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office Proficiency

Knowledge of Student Information Systems

Title IV Administration Experience

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CampusNexus

Regent

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours: A 40-hour a week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth through our Career Pathways.

Qualifications

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience is preferred.
• Bachelor's degree is preferred.

Pay

Compensation is determined based on qualifications, experience, and circumstances. The hourly pay range is $19.56 to $28.85. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. Click here to learn more about careers at Herzing University.

Physical Requirements

• Must be able to remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and/or teaching equipment, including computers, copiers, fax machines, and audiovisuals.
• Frequently use voice and hearing to communicate with students, staff, or colleagues face-to-face or over the phone.
• Visually observe and assess.
• Occasionally lift or carry up to 10 pounds.

Herzing University is committed to diversity and fostering a culture of mutual respect. We provide an inclusive community where individuals are valued, heard, and empowered to contribute to the institution's effectiveness.

We recruit and hire without discrimination based on skin color, gender, religion, LGBTQi2+ status, disability, age, national origin, veteran status, or any other protected status. Learn more about our diversity efforts.

Herzing University prohibits sex-based discrimination in its educational programs and activities. Concerns can be reported to the Title IX Coordinator. The nondiscrimination notice is available at this link.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.