Financial Aid Advisor - Advising & Outreach

Herzing University; Omaha (NE); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to join their team. In this dynamic customer service role, you will provide personalized guidance to students navigating financial aid options. With a focus on clear and proactive communication, you will thrive in a fast-paced, student-focused environment. The position offers a comprehensive benefits package, including tuition waivers, health insurance, and opportunities for professional growth. If you're passionate about helping students succeed and enjoy a supportive work culture, this role is the perfect fit for you.

Benefits

Tuition Waivers

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Strong customer service skills and experience.
• Proficiency in Microsoft Office and knowledge of Student Information Systems.

Responsibilities

• Assist students with personalized guidance on financial aid options.
• Support diverse student population in a fast-paced environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Microsoft Office Proficiency

Knowledge of Student Information Systems

Title IV Administration Experience

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel, Outlook)

CampusNexus

Regent

Job description

Job Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours: A 40-hour a week schedule will be determined by business needs, Monday through Friday, between 8AM and 5PM CST, with one late night scheduled until 7PM.

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications

• Strong customer service skills and experience
• Excellent organizational and time management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience or knowledge of Student Information Systems (CampusNexus & Regent preferred)
• Title IV administration experience preferred
• Bachelor's degree preferred

Compensation and Benefits

Pay is determined based on qualifications and experience. The hourly pay range is $19.56 to $28.85. We offer a comprehensive benefits package, including tuition waivers and reimbursement, health insurance, paid time off, and a retirement plan with company match. Learn more about careers at Herzing University.

Physical Requirements

• Remain in a stationary position most of the time
• Occasionally move around the work location
• Operate office and teaching equipment (computers, copiers, fax, audio/visuals)
• Use voice and hearing to communicate frequently
• Identify, observe, and assess visually or otherwise
• Occasionally lift or carry up to 10 pounds

Herzing University values diversity and is committed to an inclusive environment. We do not discriminate based on protected statuses. For more information, visit Diversity Statement.

Discrimination on the basis of sex is prohibited. Concerns can be reported to the Title IX Coordinator. Details are available at Title IX.

Equal Opportunity Employer. All applicants are notified of their rights under federal employment laws. For more, review the Know Your Rights notice from the Department of Labor.