Financial Aid Advisor - Advising & Outreach

Herzing University; Milwaukee (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Advisor to support a diverse student population. This role involves guiding students through financial aid options, ensuring they receive the assistance they need. With a focus on customer service, you'll thrive in a dynamic environment that values clear communication and proactive support. The position offers opportunities for growth through comprehensive training and career pathways, making it an ideal fit for those passionate about helping students succeed. Join a team that values diversity and fosters an inclusive atmosphere where every individual is respected and empowered.

Benefits

Tuition Waiver

Health Insurance

Paid Time Off

Retirement Plan with Company Match

Qualifications

• Great customer service skills and experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Student Information Systems preferred.

Responsibilities

• Assist diverse student population with financial aid options.
• Provide personalized guidance on funding through community partnerships.
• Thrive in a fast-paced, student-focused environment.

Skills

Customer Service Skills

Organizational Skills

Time Management Skills

Proficiency in Microsoft Office

Experience with Student Information Systems

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CampusNexus

Regent

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours:

A 40-hour a week schedule will be determined by business needs Monday through Friday between 8AM and 5PM CST (one late night scheduled until 7PM).

Job Details

This is a customer service position assisting a diverse student population. You will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunities for growth via our Career Pathways.

Qualifications:

• Great customer service skills and experience.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration experience preferred.
• Bachelor's degree preferred.

Pay:

Compensation is based on qualifications, experience, and circumstances. The hourly pay range is $19.56 to $28.85. We offer a comprehensive benefits package, including tuition waiver and reimbursement, health insurance, paid time off, and a retirement plan with company match. Learn more about careers at Herzing University.

Physical Requirements:

• Remain in a stationary position most of the time.
• Occasionally move around the work location.
• Operate office and teaching equipment, including computers, copiers, fax machines, and AV equipment.
• Use voice and hearing to communicate with students, staff, or colleagues.
• Identify, observe, and assess visually or otherwise.
• Occasionally lift up to 10 pounds.

Herzing University values diversity and fosters an inclusive environment where individuals are respected and empowered. We do not discriminate based on skin color, gender, religion, LGBTQi2+ status, disability, age, national origin, veteran status, or other protected statuses. For more information, visit Diversity at Herzing.

We prohibit sex-based discrimination in all educational programs and activities. Concerns can be reported to the Title IX Coordinator. Details are available at Title IX Nondiscrimination.

Equal Opportunity Employer

This employer complies with federal employment laws and provides applicants with their rights. For more information, review the Know Your Rights notice from the Department of Labor.