Finance Services Store Lead — Assistant Manager

CNG Holdings, Inc.; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store.

You will ensure outstanding customer service and regulatory excellence while guiding daily operations in our Wisconsin stores. The ideal candidate will have strong cash handling, sales, and communication skills, with ability to multitask and travel within the district as needed.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in sales, customer service, and/or cash handling.
• Strong customer service and communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask in an autonomous environment.
• Must have own personal reliable transportation with valid driver's license and insurance.

Responsibilities

• Serve and educate customers on the product portfolio by presenting options that meet their needs.
• Escalate issues to store manager, District Director of Operations, and corporate office if unresolved.
• Answer telephone inquiries and assist with customer applications and requests.
• Perform outbound sales, courtesy, and collection calls in compliance with regulations and procedures.
• Explain possible solutions and ensure customers feel supported and valued.
• Interact with customers using active listening to clarify information and diffuse complaints.
• Handle and count currency, cash, and coins; manage cash drawer and deposits.
• Balance batch receipts with sales reports and resolve discrepancies.
• Perform customer verifications to validate information.
• Process transactions per company policy (loans, check cashing, Net Spend).
• Comply with federal/state regulations and company policies.
• Complete compliance trainings and timely I Agree.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

Sales

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store.

You will ensure outstanding customer service and regulatory excellence while guiding daily operations in our Wisconsin stores. The ideal candidate will have strong cash handling, sales, and communication skills, with ability to multitask and travel within the district as needed.