Financial Services Store Lead

CNG Holdings, Inc.; Watertown (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

CNG Holdings, Inc. seeks an Assistant Store Manager to lead customer service excellence across our Check N Go, Allied Cash Advance, and Cash Store brands in Wisconsin. This front-line role focuses on regulatory compliance, sales, and day-to-day operations.

You will educate customers on product options, manage cash handling, assist with deposits, and coordinate with district leadership to ensure a positive shopping experience while upholding company values.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, or cash handling.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office.
• Ability to multitask and work autonomously.
• Valid driver's license and reliable transportation.
• Commitment to company values of accountability, inclusiveness, transparency, and focus.

Responsibilities

• Educate customers on the full product portfolio and present options.
• Escalate unresolved issues to the store manager or district/ corporate.
• Answer phone inquiries and assist with applications and requests.
• Conduct outbound sales, courtesy, and compliance calls.
• Explain solutions professionally and ensure customers feel supported.
• Interact with customers using active listening to clarify information.
• Handle cash operations including drawer, deposits, and safe transfers.
• Balance receipts with sales reports and resolve discrepancies.
• Verify customer information for transactions.
• Process loans, check cashing, and Net Spend according to policy.
• Comply with federal/state regulations and company policies.
• Complete required compliance trainings.
• Perform other duties as assigned.

Skills

Customer service

Sales

Cash handling

Active listening

Communication skills

Multitask

Driver's License

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. seeks an Assistant Store Manager to lead customer service excellence across our Check N Go, Allied Cash Advance, and Cash Store brands in Wisconsin. This front-line role focuses on regulatory compliance, sales, and day-to-day operations.

You will educate customers on product options, manage cash handling, assist with deposits, and coordinate with district leadership to ensure a positive shopping experience while upholding company values.