Store Operations Lead - Cash & Customer Care

CNG Holdings, Inc; Janesville (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

CNG Holdings, Inc. in Wisconsin seeks an Assistant Store Manager to lead customer service excellence across our Check N Go, Allied Cash Advance, and Cash Store brands.

In this front-line role, you will educate customers on products, process transactions, and ensure compliance with federal and state regulations. Your responsibilities include supervising cash handling, balancing receipts, staffing, and supporting store operations within the district.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation per policy; valid Driver’s License and automobile insurance.

Responsibilities

• Educate customers on the product portfolio by presenting options.
• Escalate issues to store manager, DDO, and corporate office as needed.
• Answer telephone inquiries and process applications or other requests.
• Perform outbound sales, courtesy, and collection calls per regula tions and procedures.
• Handle and count currency, balance batch receipts, and assist with deposits.
• Process transactions accurately and per company policy (loans, check cashing, Net Spend).
• Complete compliance trainings and other duties as assigned.

Skills

Customer service

Cash handling

Sales

Communication

Multitasking

Microsoft Office

Education

High school diploma / GED

Job description

CNG Holdings, Inc. in Wisconsin seeks an Assistant Store Manager to lead customer service excellence across our Check N Go, Allied Cash Advance, and Cash Store brands.

In this front-line role, you will educate customers on products, process transactions, and ensure compliance with federal and state regulations. Your responsibilities include supervising cash handling, balancing receipts, staffing, and supporting store operations within the district.