Store Finance and Customer Experience Leader

CNG Holdings, Inc.; Shawano (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

CNG Holdings, Inc. in Wisconsin is seeking an Assistant Store Manager to act as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store. You will ensure outstanding customer service, regulatory excellence, and support of store operations.

The role involves educating customers on products, handling cash, and assisting leadership across district operations. Strong communication, cash handling experience, and multitasking in a fast-paced environment are essential.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work autonomously.
• Must have own transportation, valid Driver’s License and Insurance.
• Ability and willingness to embrace core values: accountable, inclusive, transparent, and focused.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening to confirm/clarify information and diffuse complaints.
• Handle and count currency, cash, and coins; manage cash drawer; deposits; bank pick-ups as needed.
• Balance batch receipts with store sales reports and resolve over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy (loans, check cashing, Net Spend).
• Comply with federal and state regulations and company policies.
• Complete compliance trainings timely.
• Other duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

Multitasking

Autonomy

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. in Wisconsin is seeking an Assistant Store Manager to act as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store. You will ensure outstanding customer service, regulatory excellence, and support of store operations.

The role involves educating customers on products, handling cash, and assisting leadership across district operations. Strong communication, cash handling experience, and multitasking in a fast-paced environment are essential.