Financial Services Store Lead

CNG Holdings, Inc.; Fond du Lac (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager in Fond du Lac, WI to serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store.

You will ensure outstanding customer service and regulatory excellence while representing the company’s values in daily operations. The role involves educating customers on products, handling cash, performing transactions, and maintaining compliance with federal and state regulations.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own reliable transportation with valid driver's license and insurance while employed.

Responsibilities

• Educate customers on the product portfolio and present options that meet their needs.
• Escalate issues to store manager, District Director of Operations (DDO), or corporate office if unresolved.
• Answer telephone inquiries related to general questions, applications, or other issues.
• Perform outbound customer sales, courtesy, and collection calls per regulations and procedures.
• Respond professionally and ensure customers feel supported and valued.
• Interact with customers using active listening to confirm information and diffuse complaints.
• Handle and count currency, cash, and coins; manage cash drawer and deposits.
• Balance batch receipts with sales reports and resolve discrepancies.
• Process transactions accurately per company policy (loans, check cashing, Net Spend).
• Comply with federal and state regulations and company policies.
• Complete compliance trainings and timely I Agree.

Skills

Sales

Customer service

Cash handling

Active listening

Verbal communication

Written communication

MS Office

Multitasking

Autonomous work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager in Fond du Lac, WI to serve as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store.

You will ensure outstanding customer service and regulatory excellence while representing the company’s values in daily operations. The role involves educating customers on products, handling cash, performing transactions, and maintaining compliance with federal and state regulations.