Finance & Admin Operations Lead

Waste Pro; Concord (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Waste Pro is seeking an experienced Office Manager to oversee day-to-day administrative, customer service, and accounting functions in the Concord, NC office. You will supervise billing clerks, collections, CSRs, payables, and payroll/HR support, ensuring accurate reporting to Regional and Division management.

The role emphasizes timely billing, cash flow through collections, and cross-functional collaboration to produce reliable financial and operational reporting.

Qualifications

• Prior office management experience required.
• Accounting experience required.
• AA or AS degree preferred.
• Ability to manage relationships with customers, vendors and coworkers; communicate and resolve issues.
• Organized approach to work.
• Strong computer skills; able to learn new software.
• Maintain a professional atmosphere when interacting with management, corporate and local staff.

Responsibilities

• Oversee all administrative functions in the office.
• Coordinate with billing clerk to ensure accurate customer billing.
• Prepare and input monthly billing journal entries.
• Manage credit processing procedures.
• Oversee customer service, including scheduling, training, and evaluations of CSRs.
• Oversee payables coding and processing; submit for approval.
• Collaborate with Collections to ensure timely cash flow and collections.
• Produce weekly accounts receivable reports and assist management with action plans for DSO improvements.
• Ensure segregation of duties in the office.
• Oversee timely deposits for local payments.
• Communicate professionally with customers and employees.
• Prepare accurate monthly revenue projections for management review.
• Reconcile disposal invoices with Tower billing/dispatch system.
• Complete monthly/quarterly franchise reports.
• Assist in gathering and inputting financial data for productivity reporting.
• Assist in restructuring Tower reports for financial/operational analysis.
• Support Sales in maintaining Sales Contracts and tracking expirations.
• Support payroll and HR functions as needed.

Skills

Office management

Accounting

Customer service

Communication

Organization

Computer skills

Professionalism

Education

Associate degree preferred

Job description

Waste Pro is seeking an experienced Office Manager to oversee day-to-day administrative, customer service, and accounting functions in the Concord, NC office. You will supervise billing clerks, collections, CSRs, payables, and payroll/HR support, ensuring accurate reporting to Regional and Division management.

The role emphasizes timely billing, cash flow through collections, and cross-functional collaboration to produce reliable financial and operational reporting.