Field Tool Technician – Southwest On-Site Tool Specialist

Victaulic; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Laptop

iPhone

Corporate credit card

Car maintenance card

Tuition assistance and continuous学习

Job summary

Victaulic, a global leader in mechanical pipe joining solutions, seeks a Field Tool Technician to support customers in the Southwest. You will perform on-site tool maintenance, calibration, and consulting, traveling up to 80% to client facilities.

You'll train staff, troubleshoot, and maintain tool inventories while upholding safety standards and company processes. A technical degree and solid field-service experience are preferred.

Qualifications

• 3+ years of field service or equipment maintenance experience
• Mechanical aptitude and high organizational skills
• Proficiency in reading technical manuals, schematics, shop math, and precision instruments
• Capability to perform all field service functions, including equipment setup, maintenance, and repair
• Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service
• Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilities
• Comfort with extensive travel (up to 80%)
• Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databases

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols
• Independently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you support
• Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity
• Provide on-site tool support and maintenance at customer facilities, learning and understanding our line of tools, equipment, and specialized instruments used at customer locations
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime
• Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices
• Follow all company safety requirements and procedures, and participate in safety reviews

Skills

Field service

Mechanical aptitude

Reading schematics

Customer service

Travel readiness

Microsoft Office

Education

Associate or technical degree

Tools

Diagnostic software

CMMS software

Job description

Victaulic, a global leader in mechanical pipe joining solutions, seeks a Field Tool Technician to support customers in the Southwest. You will perform on-site tool maintenance, calibration, and consulting, traveling up to 80% to client facilities.

You'll train staff, troubleshoot, and maintain tool inventories while upholding safety standards and company processes. A technical degree and solid field-service experience are preferred.