Field Tool Technician — Onsite Tooling & Support (Travel)

Victaulic; Clifton (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Laptop

iPhone

Corporate credit card

Car maintenance card

Tuition assistance

Health benefits

401K

Life insurance

Short- and long-term disability

Job summary

Victaulic is seeking a Field Tool Technician to support our Southwest Application Engineering team in the Dallas–Fort Worth area. You will deliver hands-on tool operation training, maintenance, and on-site consulting at customer facilities while coordinating visits and building strong client relationships.

You’ll troubleshoot, repair, calibrate, and commission tools, manage service records, and adhere to safety protocols. This role requires up to 80% travel and offers comprehensive benefits.

Qualifications

• 3+ years of field service or equipment maintenance experience.
• Mechanical aptitude and high organizational skills.
• Proficiency in reading technical manuals, schematics, shop math, and precision instruments.
• Capability to perform all field service functions, including equipment setup, maintenance, and repair.
• Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service.
• Ability to lift within OSHA�?approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilities.
• Comfort with extensive travel (up to 80%).
• Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databases.

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Independently coordinate and schedule customer visits based on availability and requirements, and maintain relationships with the independent customers you support.
• Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity.
• Provide on-site tool support and maintenance at customer facilities, learning and understanding our line of tools and equipment.
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality.
• Respond to customer service calls for tool malfunctions with expert diagnosis and repair solutions at customer facilities.
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites.
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow all company safety requirements and procedures, and participate in safety reviews.

Skills

Field service experience

Mechanical aptitude

Reading technical manuals

Independent work

Travel readiness

MS Office proficiency

Education

Associate or technical degree

Tools

Diagnostic software

Equipment management systems

Computerized maintenance programs

Job description

Victaulic is seeking a Field Tool Technician to support our Southwest Application Engineering team in the Dallas–Fort Worth area. You will deliver hands-on tool operation training, maintenance, and on-site consulting at customer facilities while coordinating visits and building strong client relationships.

You’ll troubleshoot, repair, calibrate, and commission tools, manage service records, and adhere to safety protocols. This role requires up to 80% travel and offers comprehensive benefits.