Field Tool Technician – Onsite Tool Expert

Victaulic; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Laptop

401K

Health benefits

Tuition assistance

Job summary

Victaulic is seeking a Field Tool Technician to join the Southwest Application Engineering team in Dallas–Fort Worth, TX. You will provide on-site tool support, maintenance, and consulting at customer facilities across the territory, requiring up to 80% travel and strong mechanical and customer service skills.

Responsibilities include training customers, coordinating visits, performing troubleshooting, calibration, and warranty work, plus maintaining service reports and inventories.

Qualifications

• 3+ years of field service or equipment maintenance experience.
• Mechanical aptitude and high organizational skills.
• Proficiency in reading technical manuals, schematics, shop math, and precision instruments.
• Capability to perform all field service functions, including equipment setup, maintenance, and repair.
• Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service.
• Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilities.
• Comfort with extensive travel (up to 80%).
• Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databases.

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Independently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you support.
• Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity.
• Provide on-site tool support and maintenance at customer facilities, learning and understanding our line of tools, equipment, and specialized instruments used at customer locations.
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime.
• Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities.
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations.
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow all company safety requirements and procedures, and participate in safety reviews.

Skills

Field service experience

Mechanical aptitude

Customer service

Travel readiness

MS Office

Education

Associate or technical degree

Job description

Victaulic is seeking a Field Tool Technician to join the Southwest Application Engineering team in Dallas–Fort Worth, TX. You will provide on-site tool support, maintenance, and consulting at customer facilities across the territory, requiring up to 80% travel and strong mechanical and customer service skills.

Responsibilities include training customers, coordinating visits, performing troubleshooting, calibration, and warranty work, plus maintaining service reports and inventories.