Field Tool Technician – On‑Site Solutions Pro (PNW)

Victaulic; Portland (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Laptop

iPhone

Corporate credit card

Car maintenance card

Tuition assistance

Continuous learning

Job summary

Victaulic is seeking a Field Tool Technician to join our Application Engineering team in the Pacific Northwest, serving Seattle and Portland. You will provide on-site tool support, maintenance, and consulting at customer facilities, travel up to 80% and work with our line of tools and equipment.

You’ll train customers, perform calibrations, diagnose tool issues, and maintain service records while upholding safety and quality standards.

Qualifications

• 3+ years of field service or equipment maintenance experience.
• Mechanical aptitude and high organizational skills.
• Proficiency in reading technical manuals, schematics, shop math, and precision instruments.
• Capability to perform all field service functions, including equipment setup, maintenance, and repair.
• Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service.
• Ability to lift within OSHA‑approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments at customer facilities.
• Comfort with extensive travel (up to 80%).
• Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databases.

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Independently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you support.
• Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity.
• Provide on‑site tool support and maintenance at customer facilities, learning and understanding our line of tools, equipment, and specialized instruments used at customer locations.
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime.
• Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities.
• Perform on‑site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations.
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow all company safety requirements and procedures, and participate in safety reviews.

Skills

Field service

Equipment maintenance

Reading schematics

Customer service

Travel up to 80%

MS Office

Mechanical aptitude

Education

Associate or technical degree

Tools

Diagnostic software

Equipment management systems

Computerized maintenance programs

Job description

Victaulic is seeking a Field Tool Technician to join our Application Engineering team in the Pacific Northwest, serving Seattle and Portland. You will provide on-site tool support, maintenance, and consulting at customer facilities, travel up to 80% and work with our line of tools and equipment.

You’ll train customers, perform calibrations, diagnose tool issues, and maintain service records while upholding safety and quality standards.