Field Telecommunication Technician – Site Admin

ViaPath Technologies; Norton (KS); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401(k) with employer matching

Paid time off and holidays

Life & Disability Insurance

Employee Assistance Program

Descripción de la vacante

ViaPath Technologies is seeking a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. The role entails providing remedial repair, preventive maintenance, and system reliability services at client sites across assigned territories, with travel to Kansas sites as needed.

The technician will serve as a customer-facing ambassador, manage service calls, perform basic wiring tasks, and support kiosk service/collections.

Formación

• 2-4 years of related experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, MS Office, and other software programs as required.
• Proficient with telephony and networking cabling (copper, CAT5/6, fiber).
• Knowledge of wiring color code and data cabling fabrication.

Responsabilidades

• Provide remedial repair, preventive maintenance, and system reliability services at client sites.
• Serve as ambassador for ViaPath with customers, ensuring service excellence.
• Plan and prioritize service calls; communicate updates and escalate issues as needed.
• Replace telephony hardware and network components; pull cables and install devices.
• Administer kiosk service and collections, including deposits at financial institutions.
• Troubleshoot video visitation and tablet functionality; assist Technical Support as needed.

Conocimientos

Troubleshooting

Windows OS

MS Office

Telephony & Networking

Data cabling/wiring

Educación

High school diploma or GED

Herramientas

MS Office

Descripción del empleo

ViaPath Technologies is seeking a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. The role entails providing remedial repair, preventive maintenance, and system reliability services at client sites across assigned territories, with travel to Kansas sites as needed.

The technician will serve as a customer-facing ambassador, manage service calls, perform basic wiring tasks, and support kiosk service/collections.