Field Telecom Technician: On-Site Network & Kiosk Expert

ViaPath; Richmond (VA); Presencial; USD 39 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental & Vision Insurance

Health Saving Accounts (HSA) & FSA

Flexible Time Off

Company Holidays

401(k) with employer matching

Life & Disability Insurance

Employee Assistance Program

Well-being resources

Resumo da oferta

ViaPath is seeking a Telecommunication Technician 3 to join the Field Services team in the Richmond, VA area. Under supervision, you will perform remedial repair, preventive maintenance, and system reliability tasks at customer sites, with occasional travel to support kiosk collections.

You will replace telephony hardware, pull cables, install devices, and troubleshoot network and tablet connectivity. The role requires 2–4 years experience, a valid driver's license, and strict adherence to

Qualificações

• High school diploma or general education degree (GED) is required.
• Minimum of 2-4 years of related experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, MS Office, and other software programs that may be required
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

Responsabilidades

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Point of contact for FACILITY staff for any issues regarding customer account
• Replacing telephony hardware and network components, basic maintenance practices
• Pulling cable, mounting network devices, installing telephony hardware
• Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
• Handle special projects as assigned by Field Service Manager
• Scheduled and/or unscheduled overtime work and callouts are to be expected
• Energize and foster an effective and impactful team environment
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
• Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Conhecimentos

Troubleshooting

Windows OS

MS Office

Telephony & Networking

Data cabling

Travel readiness

Lift capability

Formação académica

High school diploma or GED

Descrição da oferta de emprego

ViaPath is seeking a Telecommunication Technician 3 to join the Field Services team in the Richmond, VA area. Under supervision, you will perform remedial repair, preventive maintenance, and system reliability tasks at customer sites, with occasional travel to support kiosk collections.

You will replace telephony hardware, pull cables, install devices, and troubleshoot network and tablet connectivity. The role requires 2–4 years experience, a valid driver's license, and strict adherence to