Field Technician II: Hybrid Role with Training & Travel

SmartRecruiters, Inc.; Baltimore (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Flexible Work

Endless Learning

Inclusive Community

Comprehensive Rewards

Employee assistance program

Job summary

Quadient in Maryland seeks a Field Technician II to install, service and upgrade equipment at customer sites, diagnose issues, and ensure reliable operation of hardware and embedded software.

You will provide customer training, configure components, perform maintenance, and support project teams. Travel up to 100% is required; a valid driver’s license and ability to lift 50 lbs are needed. Strong problem solving and communication are essential.

Qualifications

• 6+ years of experience in Customer Service or equivalent experience.
• 6+ years of electrical / mechanical installation, troubleshooting and repair experience.
• Ability in reading technical diagrams, manuals and schematics.
• Proficiency in reading technical diagrams, manuals and schematics.
• Troubleshooting and repairing both hardware and electronic components.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Configure hardware and embedded software components after installation.
• Perform advanced configuration and servicing of hardware and software business applications.
• Facilitate installations of production equipment with project management teams.
• Diagnose general and advanced technical issues, troubleshoot problems and identify solutions to ensure the effective functioning of equipment and controls.
• Carry out expert-level troubleshooting on large equipment.
• Test equipment to troubleshoot the issues.
• Perform routine maintenance on technology equipment.
• Keep clients apprised of progress during maintenance or a down-system situation.
• Escalate issues in a timely manner.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Provide training and guidance to customers on the proper operation and maintenance of products, including teaching customers how to use the equipment properly.
• Mentor and guide other junior technicians.
• Ensure continuous improvement by sharing knowledge.
• Maintain all tools and equipment used during service calls.
• Manage the stock of replacement parts and equipment.
• Travel to customer sites frequently, up to 100%, holding a valid driver's licence with a clean driving record.
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Skills

Customer service

Electrical installation

Mechanical installation

Reading schematics

Troubleshooting hardware

Repairing hardware/electronics

Job description

Quadient in Maryland seeks a Field Technician II to install, service and upgrade equipment at customer sites, diagnose issues, and ensure reliable operation of hardware and embedded software.

You will provide customer training, configure components, perform maintenance, and support project teams. Travel up to 100% is required; a valid driver’s license and ability to lift 50 lbs are needed. Strong problem solving and communication are essential.