Field Service Technician II: Install, Repair & Train (Hybrid)

Quadient; Toledo (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible Work

Learning Platform

Inclusive Community

Total Rewards

Wellbeing Support

Job summary

Quadient is seeking a Field Technician II to install, service, and upgrade equipment at customer sites, diagnose issues, and ensure reliable operation of hardware and embedded software. You will train customers, manage parts inventory, and maintain documentation, with travel up to 100% and a valid driver’s license.

This role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment.

Qualifications

• High School Diploma/GED (or equivalent) and 1+ years of customer service experience; experience with mail-related equipment or parcel lockers is a plus.
• 1-3+ years of electrical/mechanical installation, troubleshooting, and repair experience, with the ability to diagnose and repair equipment ranging from base-level to advanced systems.
• Ability to read and interpret technical diagrams, schematics, manuals, and other technical documentation.
• Strong problem-solving, organizational, and communication skills, with the ability to work independently, manage multiple priorities, and collaborate effectively with customers, sales, and technical teams.
• Ability to lift up to 50 lbs. (with or without accommodation, within OSHA guidelines) and mentor/train junior technicians.

Responsibilities

• Install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites.
• Diagnose and resolve technical issues, perform preventative maintenance, and ensure the reliable operation of equipment and controls.
• Train customers on the proper operation and maintenance of equipment, providing clear communication and updates throughout service activities.
• Manage service tools, replacement parts inventory, and technical documentation while maintaining accurate records and customer satisfaction.
• Travel frequently to customer locations (up to 100%), collaborate with customers to identify technical solutions, and maintain a valid driver's license with a clean driving record.

Skills

Customer service

Troubleshooting

Reading diagrams

Communication

Problem-solving

Independent work

Education

High School Diploma / GED

Tools

Diagnostics tools

Test equipment

Job description

Quadient is seeking a Field Technician II to install, service, and upgrade equipment at customer sites, diagnose issues, and ensure reliable operation of hardware and embedded software. You will train customers, manage parts inventory, and maintain documentation, with travel up to 100% and a valid driver’s license.

This role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment.