Field Service Technician 2 Baltimore - United States - Full Time

Quadient; Baltimore, Northern (MD, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Online learning platform

Inclusive community

Total rewards

Employee assistance program

Job summary

Quadient is seeking a Field Technician II to install, service, and upgrade equipment at customer locations. You will diagnose issues, configure hardware and embedded software, perform routine maintenance, and provide on-site training and guidance to customers.

Travel to client sites frequently (up to 100%), lift up to 50 lbs, and collaborate with project teams to ensure reliable operation and customer satisfaction.

Qualifications

• 6+ years of experience in Customer Service or equivalent experience, preferred.
• 6+ years of electrical / mechanical installation, troubleshooting and repair experience, preferred.
• Ability in reading technical diagrams, manuals and schematics.
• Proficiency in reading technical diagrams, manuals and schematics, preferred.
• Troubleshooting and repairing both hardware and electronic components, preferred.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Configure hardware and embedded software components after installation.
• Perform advanced configuration and servicing of hardware and software business applications.
• Diagnose general and advanced technical issues, troubleshoot problems and identify solutions.
• Carry out expert-level troubleshooting on large equipment.
• Test equipment and perform routine maintenance.
• Collaborate with customers to understand requirements and provide technical recommendations.
• Mentor and guide junior technicians.
• Travel to customer sites frequently, up to 100%, with a valid driver’s license.
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Skills

Customer service

Electrical installation

Mechanical installation

Troubleshooting

Reading schematics

Hardware repair

Electronics

Job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Install, service or upgrade equipment onsite at customer locations.

Configure hardware and embedded software components after installation.

Perform advanced configuration and servicing of hardware and software business applications.

Facilitate installations of production equipment with project management teams.

Diagnose general and advanced technical issues, troubleshoot problems and identify solutions to ensure the effective functioning of equipment and controls.

Carry out expert-level troubleshooting on large equipment.

Test equipment to troubleshoot the issues.

Perform routine maintenance on technology equipment.

Keep clients apprised of progress during maintenance or a down-system situation.

Escalate issues in a timely manner.

Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.

Provide training and guidance to customers on the proper operation and maintenance of products, including teaching customers how to use the equipment properly.

Mentor and guide other junior technicians.

Ensure continuous improvement by sharing knowledge.

Maintain all tools and equipment used during service calls.

Manage the stock of replacement parts and equipment.

Travel to customer sites frequently, up to 100%, holding a valid driver's licence with a clean driving record.

Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Qualifications

6+ years of experience in Customer Service or equivalent experience, preferred.

6+ years of electrical / mechanical installation, troubleshooting and repair experience, preferred.

Ability in reading technical diagrams, manuals and schematics.

Proficiency in reading technical diagrams, manuals and schematics, preferred.

Troubleshooting and repairing both hardware and electronic components, preferred.

PREFERRED SKILLS

Ability to diagnose and repair base level equipment

Ability to diagnose and repair mid level equipment

Able to communicate effectively with customers, sales, and technology teams

Experience with Mail-related equipment, or parcel lockers a plus

Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Ability to problem solve and operate independently

Strong organizational skills with the ability to multi-task and adapt as priorities change

Knowledge gaps can be filled. Even if youdon’t satisfyevery single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance.

#LI-NB1

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people‑first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [e-mail]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.