Field Service Technician II – Install, Repair & Travel

Quadient; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible work options

Learning platform access

Inclusive community

Total Rewards program

Wellbeing support

Job summary

Quadient is seeking a Field Technician II to install, service, and upgrade equipment at customer sites. You will diagnose technical issues, troubleshoot problems, and ensure proper operation of hardware and embedded software.

The role includes customer training, assembling parts, and maintaining equipment while traveling to client locations as needed. Ideal candidates have 1+ years in customer service or equivalent, and 1+ years in electrical/mechanical installation and repair.

Qualifications

• High School Diploma or GED required or equivalent work experience.
• 1+ years of customer service or equivalent experience preferred.
• 1+ years of electrical/mechanical installation, troubleshooting, and repair experience preferred.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Diagnose general technical issues, troubleshoot problems, and identify solutions.
• Provide training and guidance to customers on operation and maintenance of products.
• Configure hardware and embedded software components after installation.
• Perform routine maintenance on technology equipment.
• Test equipment to troubleshoot issues and communicate progress to clients.

Skills

Customer service

Troubleshooting

Reading schematics

Communication

Driving

Team collaboration

Field travel up to 100%

Education

High School Diploma or GED

Job description

Quadient is seeking a Field Technician II to install, service, and upgrade equipment at customer sites. You will diagnose technical issues, troubleshoot problems, and ensure proper operation of hardware and embedded software.

The role includes customer training, assembling parts, and maintaining equipment while traveling to client locations as needed. Ideal candidates have 1+ years in customer service or equivalent, and 1+ years in electrical/mechanical installation and repair.