Field Service Technician: Install, Service & Train Onsite

Quadient; Columbus (OH); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Quadient seeks a Field Service Technician to install, service, and upgrade mailroom/software/locker equipment at customer sites. You will diagnose issues, train customers, and manage parts inventory while traveling extensively to ensure optimal performance and customer satisfaction.

Ideal candidates have a High School Diploma and 1–2 years in installation and customer service, with a valid driver's license and ability to lift 55 lbs. Hybrid work options may be available.

Qualifications

• High School Diploma/GED or equivalent work experience.
• 1-2 years of customer service experience with strong communication skills.
• Ability to diagnose, repair equipment and solve problems independently.
• Strong organizational skills and attention to detail.
• Willingness to travel up to 100% to customer sites with a valid driver's license and clean driving record.
• Capable of lifting or moving 55 lbs with or without accommodation.

Responsibilities

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate customer needs for additional products or services.

Skills

Communication skills

Customer service

Travel readiness

Electrical/mechanical installation

Education

High School Diploma or GED

Job description

Quadient seeks a Field Service Technician to install, service, and upgrade mailroom/software/locker equipment at customer sites. You will diagnose issues, train customers, and manage parts inventory while traveling extensively to ensure optimal performance and customer satisfaction.

Ideal candidates have a High School Diploma and 1–2 years in installation and customer service, with a valid driver's license and ability to lift 55 lbs. Hybrid work options may be available.