Field Service Technician II: On-Site Installations & Training

Quadient

Boise (ID)

Hybrid

USD 52,000 - 75,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Hybrid work model

24/7 online learning

Philanthropy program

Total rewards package

Employee assistance program

Job summary

Quadient is seeking a Field Service Technician II to install, service, and upgrade equipment at customer locations, diagnosing issues and ensuring optimal operation of hardware and embedded software. You will train customers, configure components, and perform routine maintenance while traveling to sites as needed.

You will work directly with the Field Service Manager to diagnose problems, keep clients informed, and provide technical recommendations.

Qualifications

High School Diploma/GED or equivalent work experience.
1+ years of experience in Customer Service or equivalent experience, preferred.
1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.
Ability in reading technical diagrams, manuals, and schematics
Troubleshooting and repairing both hardware and electronic components, preferred.
Proficiency in reading technical diagrams, manuals, and schematics, preferred.
3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.
Ability to diagnose and repair base level equipment
Able to communicate effectively with customers, sales, and technology teams
Experience with Mail-related equipment, or parcel lockers a plus
Strong attention to detail and follow-up skills with the ability to identify and resolve problems
Ability to problem solve and operate independently
General organizational skills with the ability to multi-task and adapt as priorities change
Can lift or move 50lbs with or without accommodation. Within OSHA guidelines
Ability to mentor/train jr technicians

Responsibilities

Install, service or upgrade equipment onsite at customer locations
Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
Provide training and guidance to customers on the proper operation and maintenance of products
Configuring hardware and embedded software components after installation
Performing routine maintenance on technology equipment
Testing equipment to troubleshoot the issues
Keep clients apprised of progress during maintenance or a down system situation
Maintaining all tools and equipment used during service calls
Teaching customers how to use the equipment properly
Managing the stock of replacement parts and equipment
Willingness to travel to customer sites frequently, up to 100%.
Valid driver's license, with a clean driving record
Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
Advance configuring and servicing hardware and software business applications