Travel Field Technician — Install, Service & Train Clients

SmartRecruiters, Inc.; Columbus (OH); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Flexible Work Hybrid model

Global online learning platform

Inclusive community

Competitive total rewards

Employee wellbeing program

Job summary

Quadient in the United States is seeking a Field Service Technician to install, service, and upgrade mailroom, software, and locker equipment at customer sites, traveling to multiple locations as needed. You will diagnose issues, provide training, and act as a trusted advisor while ensuring documentation and stock management.

A hybrid work model is available with ongoing learning opportunities through our 24/7 online platform and a focus on wellbeing.

Qualifications

• 1-2 years in electrical/mechanical installation and repair.
• 1-2 years of customer service experience with strong communication.
• Ability to diagnose, repair equipment, and solve problems independently.

Responsibilities

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate customer needs for additional products or services.

Skills

Electrical installation

Mechanical installation

Customer service

Problem solving

Education

High School Diploma/GED or equivalent

Job description

Quadient in the United States is seeking a Field Service Technician to install, service, and upgrade mailroom, software, and locker equipment at customer sites, traveling to multiple locations as needed. You will diagnose issues, provide training, and act as a trusted advisor while ensuring documentation and stock management.

A hybrid work model is available with ongoing learning opportunities through our 24/7 online platform and a focus on wellbeing.