Field Service Technician - On-Site Installations

Quadient; Seattle (WA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible Work

Endless Learning

Inclusive Community

Comprehensive Rewards

Caring for Wellbeing

Job summary

Quadient seeks a Field Service Technician to install, service, and upgrade mailroom/software/locker equipment at customer sites. You will diagnose issues, provide solutions, and train customers on proper use to maximize product value.

You will travel to diverse locations, maintain documentation and parts inventory, and act as a trusted advisor to tailor solutions for client needs. Hybrid work options and extensive learning opportunities accompany this role.

Qualifications

• 1-2 years in electrical/mechanical installation and repair.
• 1-2 years of customer service experience with strong communication skills.
• Ability to diagnose, repair equipment, and solve problems independently.
• Strong organizational skills and attention to detail; adaptable to changing priorities.
• Willingness to travel up to 100% to customer sites with a valid driver’s license.
• Capable of lifting or moving 55 lbs with or without accommodation.

Responsibilities

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate customer needs for additional products or services.

Skills

Customer service

Communication

Diagnostics & repair

Documentation

Travel readiness

Education

High School Diploma/GED

Job description

Quadient seeks a Field Service Technician to install, service, and upgrade mailroom/software/locker equipment at customer sites. You will diagnose issues, provide solutions, and train customers on proper use to maximize product value.

You will travel to diverse locations, maintain documentation and parts inventory, and act as a trusted advisor to tailor solutions for client needs. Hybrid work options and extensive learning opportunities accompany this role.