Field Service Technician II: On-Site Install, Repair & Training

Quadient; Fort Lauderdale (FL); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Global learning platform

Philanthropy program

Total Rewards

Employee assistance program

Referral program

Job summary

Quadient seeks a Field Technician II to install, service, and upgrade equipment at customer locations. You will diagnose issues, train customers, configure hardware and embedded software, and perform routine maintenance. Travel up to 100% and a valid driver’s license are required.

Hybrid work model and extensive learning opportunities are offered. Applicants should have strong troubleshooting skills, the ability to read schematics, and experience with electrical/mechanical installations.

Qualifications

• High School Diploma/GED or equivalent work experience.
• 1+ years of Customer Service or equivalent experience (preferred).
• 1+ years of electrical/mechanical installation, troubleshooting, and repair experience (preferred).
• Ability to read technical diagrams, manuals, and schematics.
• Troubleshooting and repairing both hardware and electronic components (preferred).
• Proficiency in reading technical diagrams, manuals, and schematics (preferred).
• 3+ years of electrical/mechanical installation, troubleshooting, and repair experience (preferred).
• Ability to diagnose and repair base level equipment.

Responsibilities

• Install, service or upgrade equipment onsite at customer locations.
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
• Provide training and guidance to customers on the proper operation and maintenance of products.
• Configure hardware and embedded software components after installation.
• Perform routine maintenance on technology equipment.
• Test equipment to troubleshoot issues.
• Keep clients apprised of progress during maintenance or a down system situation.
• Maintain all tools and equipment used during service calls.
• Teach customers how to use the equipment properly.
• Manage the stock of replacement parts and equipment.
• Willingness to travel to customer sites frequently, up to 100%.
• Valid driver's license, with a clean driving record.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Advance configuring and servicing hardware and software business applications.

Skills

Customer service

Troubleshooting

Reading diagrams/schematics

Problem solving

Multi-tasking

Mentoring

Independent work

Detail oriented

Education

High School Diploma/GED or equivalent

Tools

Test equipment

Hand tools

Electrical testing equipment

Job description

Quadient seeks a Field Technician II to install, service, and upgrade equipment at customer locations. You will diagnose issues, train customers, configure hardware and embedded software, and perform routine maintenance. Travel up to 100% and a valid driver’s license are required.

Hybrid work model and extensive learning opportunities are offered. Applicants should have strong troubleshooting skills, the ability to read schematics, and experience with electrical/mechanical installations.