Fiber Field Technician: In-Home Internet Install & Support

Socket Fiber; Warrensburg (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package including medical, d 

401(k) program with employer match

Free Internet in Socket Service Area

Job summary

Socket Fiber is seeking a Field Technician- Tier II to perform expert onsite installations for residential customers across Missouri. The role involves traveling to service areas, installing and configuring customer equipment, and delivering a superior customer experience during service visits.

This position requires lifting up to 70 lbs, operating bucket trucks, and working outdoors in various conditions. A valid driver's license is essential, with on-call rotations including nights and

Qualifications

• High School diploma or equivalent.
• Experience in telecommunications, installation, construction, or utility work.
• Valid driver's license with no restrictions.
• Willingness to participate in on-call rotation including nights, weekends, and holidays.
• Able to work outdoors in varying weather and in underground and aerial environments.
• Ability to lift up to 70 lbs and operate a bucket truck.
• Flexible schedule, including Saturdays and Sundays.
• Willingness to obtain a Class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi‑Fi gateways.
• Deliver professional customer service during service visits.
• Diagnose and resolve connectivity issues accurately and efficiently.
• Install, terminate, and test network cabling per codes and standards.
• Complete accurate documentation of service activities.
• Safely operate company vehicles and equipment per safety protocols.
• Maintain a clean driving record and represent Socket in the field.

Education

High School diploma or equivalent

Job description

Socket Fiber is seeking a Field Technician- Tier II to perform expert onsite installations for residential customers across Missouri. The role involves traveling to service areas, installing and configuring customer equipment, and delivering a superior customer experience during service visits.

This position requires lifting up to 70 lbs, operating bucket trucks, and working outdoors in various conditions. A valid driver's license is essential, with on-call rotations including nights and