Field Technician II — AI-Ready Network & Field Ops

Lumen; Casper (WY); On-site; USD 50,000 - 66,000; Full time

Job summary

Lumen is seeking a Field Technician II to maintain and restore network services across assigned territories. The role starts from a home base with a company vehicle and involves travel to multiple network sites, building technical expertise and growth opportunities in a fast-paced telecommunications environment.

Responsibilities include responding to outages, repairing equipment, performing OTDR testing, and documenting activities.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of relevant telecommunications, network infrastructure, or field technical experience.
• Experience troubleshooting and repairing network equipment.
• Knowledge of fiber optic networks.
• Experience performing OTDR testing and network diagnostics.
• Ability to work independently across multiple field locations.
• Must be comfortable working outdoors in all seasons and weather conditions...
• Valid driver's license with the ability to operate a company vehicle and travel throughout assigned territories.
• Ability to participate in an on-call rotation and respond to after-hours service issues.

Responsibilities

• Respond to network outages and service restoration activities to maintain service availability.
• Troubleshoot, repair, and maintain telecommunications and network infrastructure equipment.
• Perform OTDR and other network testing activities to identify and resolve service issues.
• Conduct preventive maintenance on network facilities and supporting infrastructure.
• Provide smart hands support at remote network sites.
• Maintain site equipment, including HVAC systems, generators, and related infrastructure.
• Accurately document work activities and utilize Microsoft Office tools, including Outlook and Teams, for communication and administrative tasks.
• Support overall network reliability, uptime, and customer service continuity across assigned territories.

Skills

Troubleshooting

Fiber optics

Independent work

Outdoor work readiness

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Office

Job description

Lumen is seeking a Field Technician II to maintain and restore network services across assigned territories. The role starts from a home base with a company vehicle and involves travel to multiple network sites, building technical expertise and growth opportunities in a fast-paced telecommunications environment.

Responsibilities include responding to outages, repairing equipment, performing OTDR testing, and documenting activities.