Field Technician II: Fiber & Network Specialist

Lumen Technologies; Birmingham (AL); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Wellbeing programs

Job summary

Lumen Technologies in Birmingham, AL is seeking a Field Technician II to maintain and restore network services across assigned areas. This field-based role starts from a home base in a company-provided vehicle and travels to multiple network sites within the territory.

The position emphasizes reliability, hands-on troubleshooting, and the ability to work outdoors in all weather. A strong focus on documenting work and supporting customer service continuity is required.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of relevant telecommunications, network infrastructure, or field technical experience.
• Experience troubleshooting and repairing network equipment.
• Knowledge of fiber optic networks.
• Experience performing OTDR testing and network diagnostics.
• Ability to work independently across multiple field locations.
• Must be comfortable working outdoors in all seasons and weather conditions.
• Valid driver's license with the ability to operate a company vehicle and travel.
• Ability to participate in an on-call rotation and respond to after-hours service issues.

Responsibilities

• Respond to network outages and service restoration activities to maintain service availability.
• Troubleshoot, repair, and maintain telecommunications and network infrastructure equipment.
• Perform OTDR and other network testing activities to identify and resolve service issues.
• Conduct preventive maintenance on network facilities and supporting infrastructure.
• Provide smart hands support at remote network sites.
• Maintain site equipment, including HVAC systems, generators, and related infrastructure.
• Accurately document work activities and utilize Microsoft Office tools for communication and administrative tasks.
• Support overall network reliability, uptime, and customer service continuity across assigned territories.

Skills

Field service experience

Independent worker

Customer-facing

Education

High school diploma or equivalent

Tools

OTDR testing

Fiber optics

Network troubleshooting

Job description

Lumen Technologies in Birmingham, AL is seeking a Field Technician II to maintain and restore network services across assigned areas. This field-based role starts from a home base in a company-provided vehicle and travels to multiple network sites within the territory.

The position emphasizes reliability, hands-on troubleshooting, and the ability to work outdoors in all weather. A strong focus on documenting work and supporting customer service continuity is required.