Field Tech - Travel IT Support for Health Services

RI International

Delaware

Remote

USD 36,000 - 41,000

Full time

4 hours ago

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Benefits offered by this job

Health insurance

Retirement with company matching

Paid time off

Job summary

Recovery Innovations is seeking a Field Tech to provide hands-on, onsite technical support for end-user hardware, software, and network devices. The role travels to Recovery Innovations sites, performs installations, maintenance, and remote support via the Service Desk, with travel to out-of-state sites as needed.

The position requires 2–4 years of field services and an Associate degree or IT certification, plus knowledge of Microsoft 365 and basic networking.

Qualifications

Associate degree, IT certification, or equivalent years of experience.
2-4 years of field services, desktop support, help desk, and/or computer/software technical support experience; experience supporting multiple sites preferred.
Working knowledge of Microsoft 365, Windows workstations, printers, peripherals, basic networking, and telecommunications equipment.

Responsibilities

Onsite technical support at the assigned home-base and nearby Recovery Innovations sites.
Diagnose and resolve hardware, software, connectivity, printing, peripheral, and telecom issues in person.
Support users remotely via the Service Desk and escalate as needed.
Install, configure, deploy, relocate, and replace desktops, laptops, monitors, printers, phones, and related equipment.
Travel locally and out of state for planned site visits and punch lists.
Maintain accurate records of equipment and assets in systems.