Traveling IT Field Tech - Healthcare & EHR Support

Cascadia Healthcare; Eagle (ID); Presencial; USD 59.000 - 72.000; Tempo integral

Benefícios oferecidos por esta vaga

Health coverage

Vacation leave

401(k) retirement plan

Disability insurance

Life insurance

Pet insurance

Resumo da vaga

Cascadia Services seeks an IT Field Resource to provide on-site support across multiple locations, setting up computers, managing software, and maintaining local networks. The role involves password resets, ticketing, and ensuring security/privacy of systems.

A strong candidate will have an associate degree or equivalent IT experience, Windows expertise, and excellent communication. Expect significant travel to care facilities and remote sites as needed.

Qualificações

• Associate degree or equivalent work experience supporting end users in an enterprise IT environment.
• CompTIA A+ (or equivalent) or ability to obtain certification in the first 90 days of employment
• Advanced knowledge of the Windows operating system
• Knowledge of network basics, M365/O365, Active Directory, Cloud, and Microsoft admin tools
• Advanced knowledge of troubleshooting processes for end user computing issues
• Customer service and performance driven
• Excellent communication skills
• Possess the ability to make independent decisions that demonstrate discretion and good judgement based on the procedures outlined by the IT Department
• Work independently on a day-to-day basis
• Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
• Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
• Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
• Able to read, write, speak, and understand the English language

Responsabilidades

• Provide on-site support to operating entities at multiple geographic locations
• Set up and maintain computers and necessary peripheral devices
• When necessary, perform password resets, and track via our ticketing system.
• Install and configure appropriate software according to the needs of the field
• Monitor and maintain local networks in ways that optimize performance and minimize down time
• Ensure security and privacy of networks and computer systems
• Provide training and guidance to users on how to operate software and computer equipment
• Organize and schedule maintenance without deterring others from completing their work
• Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
• Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
• Identify computer or network equipment shortages and report to leaders for ordering
• Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
• Track issues to resolution and update tickets as needed
• Update the field with issue resolutions or ETR
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
• Perform work as requested by the IT Manager and other related IT departments and field locations.

Conhecimentos

Customer service

Communication

Independent work

Multitasking

Formação

Associate degree

Ferramentas

Windows OS

Active Directory

M365/O365

Cloud

Microsoft admin tools

Troubleshooting

Descrição da vaga

Cascadia Services seeks an IT Field Resource to provide on-site support across multiple locations, setting up computers, managing software, and maintaining local networks. The role involves password resets, ticketing, and ensuring security/privacy of systems.

A strong candidate will have an associate degree or equivalent IT experience, Windows expertise, and excellent communication. Expect significant travel to care facilities and remote sites as needed.