Field Tech

RI International; Delaware; Remoto; USD 36.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Retirement with company matching

Paid time off

Resumo da vaga

Recovery Innovations is seeking a Field Tech to provide hands-on, onsite technical support for end-user hardware, software, and network devices. The role travels to Recovery Innovations sites, performs installations, maintenance, and remote support via the Service Desk, with travel to out-of-state sites as needed.

The position requires 2–4 years of field services and an Associate degree or IT certification, plus knowledge of Microsoft 365 and basic networking.

Qualificações

• Associate degree, IT certification, or equivalent years of experience.
• 2-4 years of field services, desktop support, help desk, and/or computer/software technical support experience; experience supporting multiple sites preferred.
• Working knowledge of Microsoft 365, Windows workstations, printers, peripherals, basic networking, and telecommunications equipment.

Responsabilidades

• Onsite technical support at the assigned home-base and nearby Recovery Innovations sites.
• Diagnose and resolve hardware, software, connectivity, printing, peripheral, and telecom issues in person.
• Support users remotely via the Service Desk and escalate as needed.
• Install, configure, deploy, relocate, and replace desktops, laptops, monitors, printers, phones, and related equipment.
• Travel locally and out of state for planned site visits and punch lists.
• Maintain accurate records of equipment and assets in systems.

Conhecimentos

Microsoft 365

Windows workstations

Printers

Networking

Telecommunications equipment

Customer service

Troubleshooting

Documentation

Communication skills

Formação

Associate degree / IT certification

Ferramentas

Service Desk

Descrição da vaga

Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!

Position: Field Tech

Job Type: Full-Time Non-Exempt

Shift Details: 8:00am-5:00pm; Monday - Friday ; however, actual hours and days worked will fluctuate based on business needs. Flexibility to adjust your schedule, including occasional shift coverage, is an expectation of this role.

Work Location: Remote - Must Reside in DE - Frequent Travel Required Based On Business Needs

Salary/Hourly Wage: $26.00 - $30.00/hour

Position Summary

The Field Tech provides hands-on, onsite technical support to Recovery Innovations locations. This role installs, configures, maintains, and troubleshoots end-user hardware, software, network-connected devices, and telecommunications equipment. Field Tech is based in close proximity to an assigned home base and travels to nearby sites as needed. Periodic out-of-state travel may be required to complete organized punch lists of installation, remediation, maintenance, and closeout tasks. The role also supports users across the organization remotely through the Service Desk.

Essential Duties and Responsibilities

• Onsite Technical Support:
• Provide responsive onsite technical support at the assigned home-base location and nearby Recovery Innovations sites as business needs arise.
• Diagnose and resolve hardware, software, connectivity, printing, peripheral, and telecommunications issues in person.
• Provide professional, service-oriented support in office and behavioral health environments while maintaining confidentiality and minimizing disruption to operations.
• Support users across the organization remotely through the Service Desk, responding to tickets, calls, and chats and using remote tools to troubleshoot and resolve issues, escalating or dispatching onsite support as needed.
• Equipment Deployment & Maintenance:
• Install, configure, deploy, relocate, and replace desktops, laptops, monitors, printers, phones, network-connected devices, and related peripherals.
• Complete standard workstation setups, technology refreshes, office moves, and new-site or expansion installations according to established standards.
• Perform preventive maintenance, equipment testing, cable management, labeling, and documented quality checks.
• Maintain accurate records of assigned equipment, parts, inventory, work completed, and asset disposition in designated systems.
• Identify equipment or supply needs and coordinate replenishment, repair, return, or replacement.
• Site, Network & Telecommunications Support:
• Perform basic onsite network troubleshooting, including validating power, cabling, ports, connectivity, wireless access, and device status; elevate complex issues to the appropriate IT resource or vendor.
• Support installation, testing, and maintenance of telephone, voicemail, conferencing, and other onsite communication equipment.
• Travel & Punch-List Execution:
• Travel locally and within the surrounding geographic area to provide scheduled or as-needed onsite support, generally in close proximity to the assigned home base.
• Travel out of state periodically for planned site visits and organized punch lists of technical tasks, which may include installations, upgrades, repairs, inventory validation, documentation, and project closeout.
• Review assignments before travel, confirm required tools and equipment, complete tasks efficiently, and document outcomes, exceptions, and follow-up needs.
• Coordinate with site leaders, IT team members, vendors, and other stakeholders to ensure access, scheduling, and successful completion of onsite work.
• Operational Coordination & Compliance:
• Manage assigned work through the designated ticketing system, provide timely status updates, and close tickets with complete resolution notes.
• Follow IT standards, safety practices, security requirements, and escalation procedures; keep technical knowledge current.
• Understand and adhere to Recovery Innovations compliance standards, including the Code of Conduct, Conflict of Interest Policies, and HIPAA requirements.
• Perform other duties and projects as assigned.

Your well-being and success are our priority at RI—explore our benefits and discover how we invest in YOU every step of the way!

As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Licenses

• Associate degree, IT certification, or equivalent years of experience.

Experience

• 2-4 years of field services, desktop support, help desk, and/or computer/software technical support experience; experience supporting multiple sites preferred.

Skills

• Working knowledge of Microsoft 365, Windows workstations, common business applications, printers, peripherals, basic networking, and telecommunications equipment.
• Ability to work independently in the field, prioritize multiple assignments, follow technical standards and checklists, and complete work accurately within scheduled timeframes.
• Strong customer service, troubleshooting, documentation, and written and verbal communication skills, including effective communication with remote IT resources and site leaders.
• Ability to use basic hand tools, transport equipment safely, maintain confidentiality, and work professionally in active office and behavioral health settings.

Driving Requirements

• If driving is required for this position, must meet all requirements outlined in Recovery Innovations’ driving policy.
• If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.

Miscellaneous Requirement(s)

• Regular local and regional travel is required. Periodic out-of-state and overnight travel is required for planned projects and organized punch-list assignments, based on business need.
• Applicants must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
• Successfully complete and meet all requirements of the comprehensive credentialing process.
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
• Provide the required credentials to successfully complete the credentialing process.
• We are a Second-Chance Employer
  • Must be able to pass a seven-year background check.
  • Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
  • Must be able to pass education verification check.
  • Must be able to obtain designated fingerprinting clearance in applicable states that are required.
  • Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

Physical Demands

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. Work may include travel throughout the geographic region.

Recovery Innovations

Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected. Recovery Innovations is a second chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Recovery Innovations compensation decisions are dependent on the facts and circumstances of each case.