Field Service Tech: IT Hardware & On-Site Support

NRT Technology Corp.; Oklahoma; On-site; USD 42,000 - 64,000; Full time

Job summary

NRT Technology Corp. is seeking a field technician to perform incident handling, routine preventive maintenance, and hardware/software installations and removals on customer sites. You will train customers on systems, update dispatch with active issues, and contribute to continuous improvement of service processes.

The role requires strong technical repair skills, Windows expertise, and effective communication. A team-focused, safety-conscious candidate will thrive in this position.

Qualifications

• Minimum 2 years of IT, mechanical or electronics experience or an associate degree in a technology field.
• Ability to communicate effectively with internal and external personnel, both verbally and in writing.
• Ability to read and interpret technical documentation.
• Proficient PC skills and knowledge of relevant tools and methods.
• ATM industry knowledge is highly desirable; experience with NRT QuickJack or similar ticket redemption products is a plus.

Responsibilities

• Troubleshoot hardware and software faults using diagnostic tools; repair hardware at component level; perform mechanical adjustments and software installation.
• Conduct preventive maintenance and replace consumables per procedures.
• Carry out IMAC/R activities: install, move, add, change, or remove hardware/software components as directed.
• Instruct customers on hardware/software usage and ensure high customer satisfaction with timely follow-ups.
• Receive briefs for incidents/orders, update dispatch with new issues, and provide detailed debriefs after actions.
• Proactively identify problems and suggest improvements; use knowledge base and corporate tools to share solutions.
• Participate in regular hardware/software trainings and obtain certifications after assessments.
• Handle administration: dispatch information, service reports, and time/expense/attendance records with accuracy.
• Maintain security and safety of company vehicles and equipment and ensure proper documentation.
• Work in a team environment with a professional, customer-focused attitude.

Skills

Technical repair

Windows OS

Teamwork

Customer focus

Documentation

Education

Associate degree in technology

Tools

Diagnostic tools

PC literacy

Office software

Job description

NRT Technology Corp. is seeking a field technician to perform incident handling, routine preventive maintenance, and hardware/software installations and removals on customer sites. You will train customers on systems, update dispatch with active issues, and contribute to continuous improvement of service processes.

The role requires strong technical repair skills, Windows expertise, and effective communication. A team-focused, safety-conscious candidate will thrive in this position.