Field Tech Dispatch Coordinator

Astound; Stoneham (MA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision, life, STD

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a team member to support field operations in a role offering a comprehensive benefits package and a base hourly wage. You will monitor technician routes, maintain open communication with technicians, perform pre-call and post-installation tasks, and verify account integrity against work orders.

This entry-level position emphasizes collaboration, accuracy, and strong customer focus. We value growth and support through training, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• 0 years of experience indicated in posting.
• Proficiency in Microsoft Office and G-Suite required.
• Excellent written and verbal communication skills required.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking a team member to support field operations in a role offering a comprehensive benefits package and a base hourly wage. You will monitor technician routes, maintain open communication with technicians, perform pre-call and post-installation tasks, and verify account integrity against work orders.

This entry-level position emphasizes collaboration, accuracy, and strong customer focus. We value growth and support through training, with competitive pay and benefits.