Broadband Dispatch & Field Support Specialist

Astound; United States; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k with employer match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a full-time team member to support field operations, coordinating technician routes and ensuring accurate communication with crews. The role includes pre-call outreach and post-installation surveys to verify service quality.

You will help maintain ICOMS account integrity and support diverse duties as assigned. The position offers a comprehensive benefits package and a base hourly pay range with opportunities for bonuses, reflecting our commitment to employee growth and

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Microsoft Office
• G-Suite
• Effective communication skills (written and verbal)

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking a full-time team member to support field operations, coordinating technician routes and ensuring accurate communication with crews. The role includes pre-call outreach and post-installation surveys to verify service quality.

You will help maintain ICOMS account integrity and support diverse duties as assigned. The position offers a comprehensive benefits package and a base hourly pay range with opportunities for bonuses, reflecting our commitment to employee growth and