Tech Dispatch Coordinator - Entry Level

Astound; San Luis Obispo (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life, and STD

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Tuition reimbursement

Employee discount program

Job summary

Astound is seeking a detailed-oriented team member to support field operations and coordination. You will help manage technician routes, stay in touch with field staff, and handle pre- and post-installation touchpoints to ensure smooth service delivery.

The role emphasizes clear communication, proficiency with Office tools, and a proactive attitude while supporting a thriving customer service environment.

Qualifications

• High school diploma or equivalent is required.
• 0 years of experience.
• Proficient with Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.

Skills

Microsoft Office

G-Suite

Communication skills

Education

High school diploma or equivalent

Job description

Astound is seeking a detailed-oriented team member to support field operations and coordination. You will help manage technician routes, stay in touch with field staff, and handle pre- and post-installation touchpoints to ensure smooth service delivery.

The role emphasizes clear communication, proficiency with Office tools, and a proactive attitude while supporting a thriving customer service environment.