Field Systems Engineer — Bio Instrumentation & Travel‑Heavy

BioFire Diagnostics; Blacklick (OH); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Medical plans

Life Insurance

Disability insurance

Retirement plan

Adoption assistance

Wellness programs

Employee assistance

Commuter benefits

Voluntary benefits

Parental leave

Job summary

bioMérieux is seeking a Field Systems Engineer to service customers across the United States, including travel on short notice. The role requires a self-starter with remote work capability, installations, maintenance, and repair of complex instruments, and occasional overnight trips.

The position emphasizes customer experience, cross-functional collaboration, and revenue generation through service offerings.

Qualifications

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro‑mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.
• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.
• Must have and maintain a valid driver’s license in state of residence.

Responsibilities

• Respond promptly to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
• Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
• Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.
• Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.
• Timely and accurate completion of service work orders, QA checklists, and internal training requirements.
• Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.
• Follow all company policies related to the use and upkeep of the assigned fleet vehicle.
• Maintain spare parts inventory, company‑issued vehicle, and all assigned equipment in good condition and per policy.
• Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience.
• Represent bioMérieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Skills

Critical thinking

Adaptability

Time management

Communication

Problem-solving

Digital literacy

Detail orientation

Multitasking

Organizing

Troubleshooting

Assertiveness

Verbal communication

MS Office

Education

Bachelor’s degree in Engineering/related field

6+ years experience in lieu of degree

Tools

MS Office

Job description

bioMérieux is seeking a Field Systems Engineer to service customers across the United States, including travel on short notice. The role requires a self-starter with remote work capability, installations, maintenance, and repair of complex instruments, and occasional overnight trips.

The position emphasizes customer experience, cross-functional collaboration, and revenue generation through service offerings.