Field Support Technician — Remote-Ready IT Deployment Pro

GovCIO; Dover (DE); A distancia; USD 105.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Descripción de la vacante

GovCIO is seeking a Field Support Technician to provide remote and on-site technical support for the ANG IT infrastructure across CONUS installations. The role involves hands-on installation, configuration, troubleshooting, and maintenance of IT systems with more than 50% travel.

The position supports standardized hardware, software, and network solutions, emphasizing cybersecurity, reliability, and mission readiness. Clear DoD DoW alignment and DoD 8140 Level II certs are preferred.

Formación

• DoD 8140 Level II certification (Security+ CE, CCNA-Security, CySA+,CND)
• Working knowledge of enterprise hardware platforms and common networking technologies
• Ability to interpret engineering documentation, technical drawings, wiring diagrams, and installation procedures
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and customer service skills with the ability to support technical and non-technical users
• Ability to lift equipment (up to 50 pounds), work in equipment rooms, and perform physical installation activities
• Ability to travel more than 50% in support of nationwide deployment activities

Responsabilidades

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
• Completes system programming and optimization as part of the installation process
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting
• Travels frequently to customer sites and performs field technician service duties as assigned
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements
• Reviews system and network configurations to ensure successful implementation of services into production
• Partners with developers and engineers to reduce re-occurring incidents

Conocimientos

DoD 8140 Level II

Security+ CE

CCNA-Security

CySA+

CND

Troubleshooting

Customer service

Travel >50%

Herramientas

Active Directory

Microsoft 365

Virtualization

Enterprise networking equipment

Descripción del empleo

GovCIO is seeking a Field Support Technician to provide remote and on-site technical support for the ANG IT infrastructure across CONUS installations. The role involves hands-on installation, configuration, troubleshooting, and maintenance of IT systems with more than 50% travel.

The position supports standardized hardware, software, and network solutions, emphasizing cybersecurity, reliability, and mission readiness. Clear DoD DoW alignment and DoD 8140 Level II certs are preferred.