Field IT Technician: Remote-Ready, 50%+ Travel

GovCIO; Boston (MA); Remote; USD 105,000 - 120,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development

Certification help

Referral bonus

Internal mobility

Pet insurance

Flexible work environment

Job summary

GovCIO is seeking a Field Support Technician to deliver remote and on-site IT support for ANG IT infrastructure nationwide. This role involves installation, configuration, troubleshooting, and maintenance across CONUS installations, with remote work flexibility and 50%+ travel.

The position requires DoD 8140 Level II certs and DoD/DoW compliance, strong networking knowledge, and the ability to lift 50 lbs. Join GovCIO to support critical defense IT modernization efforts.

Qualifications

• DoD 8140 Level II certification (Security+ CE, CCNA-Security, CySA+, CND).
• Working knowledge of enterprise hardware platforms and common networking technologies.
• Ability to interpret engineering documentation, technical drawings, wiring diagrams, and installation procedures.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills with the ability to support technical and non-technical users.
• Ability to lift equipment (up to 50 pounds), work in equipment rooms, and perform physical installation activities.
• Ability to travel more than 50% in support of nationwide deployment activities.

Responsibilities

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
• Travels frequently to customer sites and performs field technician service duties as assigned.
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
• Reviews system and network configurations to ensure successful implementation of services into production.
• Partners with developers and engineers to reduce re-occurring incidents.

Skills

DoD 8140 II

Networking tech

Engineering docs

Troubleshooting

Communication

Physical install

Travel >50%

Lifting 50 lbs

Education

High School diploma

Tools

Active Directory

Microsoft 365

Virtualization

ServiceNow

Job description

GovCIO is seeking a Field Support Technician to deliver remote and on-site IT support for ANG IT infrastructure nationwide. This role involves installation, configuration, troubleshooting, and maintenance across CONUS installations, with remote work flexibility and 50%+ travel.

The position requires DoD 8140 Level II certs and DoD/DoW compliance, strong networking knowledge, and the ability to lift 50 lbs. Join GovCIO to support critical defense IT modernization efforts.