Field Support Technician – DoD IT Deployments

GovCIO; Columbus (OH); Remote; USD 105.000 - 120.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification 

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Zusammenfassung

GovCIO is seeking a Field Support Technician to deliver remote and on-site IT support for ANG modernization across CONUS. The role requires extensive travel and hands-on installation, configuration, and maintenance of IT systems per DoW requirements.

The position supports cybersecurity, reliability, and mission readiness, collaborating with systems, network, and cyber teams to ensure compliant deployments and minimal operational disruption.

Qualifikationen

• DoD 8140 Level II certification (Security+ CE, CCNA-Security, CySA+, CND)
• Working knowledge of enterprise hardware platforms and common networking technologies
• Ability to interpret engineering documentation, technical drawings, wiring diagrams, and installation procedures
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and customer service skills with the ability to support technical and non-technical users
• Ability to lift equipment (up to 50 pounds), work in equipment rooms, and perform physical installation activities
• Ability to travel more than 50% in support of nationwide deployment activities

Aufgaben

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
• Completes system programming and optimization as part of the installation process
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting
• Travels frequently to customer sites and performs field technician service duties as assigned
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements
• Reviews system and network configurations to ensure successful implementation of services into production
• Partners with developers and engineers to reduce re-occurring incidents

Kenntnisse

DoD 8140 Level II certification

Troubleshooting

Customer service

Travel readiness

Ausbildung

High School Diploma or equivalent

Tools

ServiceNow

Active Directory

Microsoft 365

Virtualization technologies

Jobbeschreibung

GovCIO is seeking a Field Support Technician to deliver remote and on-site IT support for ANG modernization across CONUS. The role requires extensive travel and hands-on installation, configuration, and maintenance of IT systems per DoW requirements.

The position supports cybersecurity, reliability, and mission readiness, collaborating with systems, network, and cyber teams to ensure compliant deployments and minimal operational disruption.