Field Support Technician: Kiosks, Networking & Travel

TKC Holdings, LLC; San Antonio (TX); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company09

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short- &/

Long-Term Disability, Critical Illness

Job summary

TKC Holdings, Inc. is seeking a Field Support Technician to travel to client sites within the service area and repair proprietary equipment including kiosks, networking gear, and vending machines. The role requires diagnosing issues, performing preventive maintenance, and coordinating with the Service Desk.

Travel to Saint Louis for hands-on training is possible, and the team emphasizes responsive customer service and professional conduct in demanding correctional facility environments.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• Six months to one year related experience and/or training.
• Ability to read, analyze, and interpret technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have T-1 and analog circuit repair knowledge.
• Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics.
• Ability to travel throughout assigned territory as needed.
• Ability to develop good working relationships with facility personnel.

Responsibilities

• Diagnose, test, repair and replace kiosks, PCs, vending machines, networking equipment, and other IT equipment located within jails and prisons.
• Work with Service Desk team on preventative maintenance and walk throughs.
• Use provided company car to travel to customer locations within service area.
• Update Work Order (WO) module with travel time, notes on work performed and WO resolution.
• Travel to Saint Louis for hands-on training with equipment as needed.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Problem solving

Team player

Manual dexterity

Education

Associate's degree or equivalent

Tools

T-1 circuit repair

Analog circuit repair

Networking diagnostics

PCs/kiosks repair

Job description

TKC Holdings, Inc. is seeking a Field Support Technician to travel to client sites within the service area and repair proprietary equipment including kiosks, networking gear, and vending machines. The role requires diagnosing issues, performing preventive maintenance, and coordinating with the Service Desk.

Travel to Saint Louis for hands-on training is possible, and the team emphasizes responsive customer service and professional conduct in demanding correctional facility environments.