Field Solutions Specialist – Northeast (Automation)

F. Hoffmann-La Roche AG; Bridgeport (CT); On-site; USD 87,000 - 161,000; Full time

Benefits offered by this job

Company car

Job summary

Roche is seeking a Field Solutions Specialist for the Northeast to act as the regional workflow, application, and automation expert for Roche automation systems, building trusted relationships with laboratory leadership.

You will guide workflow optimization, support post-go-live operations, coordinate cross-functional teams, and travel 50-75% across the region, with ideal residence near major airports.

Qualifications

• Bachelor’s degree in a relevant scientific or IT field or equivalent work experience.
• Minimum 3 years of experience implementing and evaluating laboratory IT products and medical diagnostics.

Responsibilities

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems.
• Provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.
• Perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
• Support the standardization of workflow best practices across assigned accounts.
• Assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• Partner closely with cross-functional teams to coordinate regional automation support activities.
• Maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• Support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• Resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary.
• Coach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination.
• Contribute to regional automation competency development through coaching and mentoring to build regional field capability.
• This is a field-based role - the territory is within the Northeast area (ME, NH, VT, MA, RI, CT, NY, PA, DE, MD, DC, VA)
• Travel: 50-75% travel across the region.
• Ideal candidate should reside in Boston, MA, Hartford, CT, Baltimore, MD, or Washington D.C., preferably within 40 miles of a major airport

Skills

Lab IT experience

Customer consultation

Cross-functional collaboration

Education

Bachelor's degree in Medical Tech / IT / CS / Chemistry / Biology

Tools

Cobas 8100

RDA solutions

Job description

Roche is seeking a Field Solutions Specialist for the Northeast to act as the regional workflow, application, and automation expert for Roche automation systems, building trusted relationships with laboratory leadership.

You will guide workflow optimization, support post-go-live operations, coordinate cross-functional teams, and travel 50-75% across the region, with ideal residence near major airports.