Field Solutions Specialist, Northeast — 50-75% Travel

F. Hoffmann-La Roche AG; Hartford Township (OH); Sur place; USD 87 000 - 161 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Roche is seeking a Field Solutions Specialist to serve as the regional automation expert, supporting Roche automation systems across the Northeast. You will guide workflow optimization, provide consultation on middleware integration, and help customers maximize their automation investments.

The role requires travel across the Northeast region (50-75%), with relocation not mentioned. A Bachelor’s degree and 3+ years of field support experience are preferred.

Qualifications

• Bachelor's degree in a relevant field (Medical Technology, IT, CS, Chemistry, Biology) or equivalent work experience.
• 3 years of experience implementing and evaluating complex laboratory IT/automation products.

Responsabilités

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems.
• Provide consultative guidance on workflow, middleware integration, and application utilization to maximize automation investments.
• Perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities.
• Support standardization of workflow best practices across assigned accounts.
• Coordinate follow-up visits, workflow reviews, and operational health assessments.
• Coach and mentor regional field teams to build automation competency.

Connaissances

Bachelor's degree

3+ years field support

Formation

Bachelor's degree in Medical Technology / IT / CS / Chemistry / Biology

Description du poste

Roche is seeking a Field Solutions Specialist to serve as the regional automation expert, supporting Roche automation systems across the Northeast. You will guide workflow optimization, provide consultation on middleware integration, and help customers maximize their automation investments.

The role requires travel across the Northeast region (50-75%), with relocation not mentioned. A Bachelor’s degree and 3+ years of field support experience are preferred.