Field Solutions Architect, Lab Automation – Northeast

F. Hoffmann-La Roche AG; Hockanum (CT); On-site; USD 87,000 - 161,000; Full time

Benefits offered by this job

Company car

Job summary

Roche is seeking a Field Solutions Specialist for the Northeast region to serve as the regional automation expert, supporting customers through the lifecycle of Roche automation solutions. You will guide workflow optimization, post-go-live ownership, and cross-functional collaboration across ISAs, FAS, FES, and other teams.

The role involves extensive travel (50–75%) and requires a strong background in laboratory workflow, automation operations, and customer consultative skills.

Qualifications

• Bachelor’s degree in Medical Technology, IT, CS, Chemistry, Biology or Clinical Laboratory; equivalent work experience.
• 3 years of experience implementing and evaluating complex laboratory IT products.
• Experience supporting cobas 8100 and RDA solutions.
• Implementation, field applications, or field support experience.
• Strong understanding of laboratory workflow, automation operations, and customer consultation.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems.
• Provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.
• Perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
• Support the standardization of workflow best practices across assigned accounts.
• Coordinate post-go-live workflow ownership and ongoing support for standard cobas 8100 and non-complex RDA systems.
• Coach FAS personnel on automation workflow fundamentals and mentor regional field capability.

Skills

Communication

Relationship building

Customer consultative skills

Education

Bachelor’s degree in Medical Technology / IT / CS / Chemistry / Biology or Clinical Laboratory

Tools

Cobas 8100

RDA solutions

Job description

Roche is seeking a Field Solutions Specialist for the Northeast region to serve as the regional automation expert, supporting customers through the lifecycle of Roche automation solutions. You will guide workflow optimization, post-go-live ownership, and cross-functional collaboration across ISAs, FAS, FES, and other teams.

The role involves extensive travel (50–75%) and requires a strong background in laboratory workflow, automation operations, and customer consultative skills.