Field Solutions Engineer

Global Payments

City of Troy (NY)

Remote

USD 90,000 - 130,000

Full time

5 days ago

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Job summary

Global Payments is seeking a client-focused professional in the United States to install and optimize payments solutions, drive issue resolution, and influence product improvements. You will partner with clients, manage multiple priorities, and translate business needs into actionable outcomes that enhance client satisfaction and operational performance.

Travel up to 90% is required; experience in payments or financial technology is a plus.

Qualifications

Proven experience partnering with clients to understand business needs, resolve challenges, and deliver positive business outcomes.
Strong problem-solving and analytical skills with the ability to assess complex situations, identify root causes, and recommend effective solutions.
Demonstrated ability to communicate technical concepts in clear, business-friendly language across a variety of audiences.
Experience managing multiple priorities while maintaining high levels of accuracy, accountability, and client focus.

Responsibilities

Install and optimize hardware and software solutions, delivering timely, effective outcomes with minimal disruption to clients.
Lead investigations and coordinate cross-functional stakeholders to resolve issues and keep clients informed and confident.
Identify recurring trends and root causes to provide insights that improve client experience and operational performance.
Guide clients toward best-practice solutions that optimize system performance and adoption of Global Payments capabilities.
Translate business needs into actionable requirements to drive value for clients and the organization.