Client-Facing IT Support Technician | 90% Travel

Global Payment Holding Company; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Global Payments is seeking a Professional Services Technician to join our IT Support Team. You will serve as a trusted partner to clients, helping maximize the value of Global Payments solutions while resolving technical challenges that impact their business success.

You'll own installation of hardware and software solutions, drive issue resolution, identify improvement opportunities, and guide clients toward best-practice configurations to optimize performance and adoption of our capabilities.

Qualifications

• Experience partnering with clients to understand business needs and deliver outcomes.
• Strong analytical and problem-solving abilities to address complex issues.
• Ability to explain technical concepts in business terms.
• Experience juggling multiple priorities with high accuracy and client focus.

Responsibilities

• Install hardware and software solutions, minimizing disruption and boosting client satisfaction.
• Lead investigations and coordinate stakeholders to resolve issues transparently.
• Identify trends and root causes to inform product and service improvements.
• Guide clients toward best-practice solutions to optimize system performance.
• Translate business needs into actionable requirements to drive value.

Skills

Client engagement

Problem-solving

Communication skills

Multitasking

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Global Payments is seeking a Professional Services Technician to join our IT Support Team. You will serve as a trusted partner to clients, helping maximize the value of Global Payments solutions while resolving technical challenges that impact their business success.

You'll own installation of hardware and software solutions, drive issue resolution, identify improvement opportunities, and guide clients toward best-practice configurations to optimize performance and adoption of our capabilities.