Professional Services Technician

Global Payment Holding Company; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Global Payments is seeking a Professional Services Technician to join our IT Support Team. You will serve as a trusted partner to clients, helping maximize the value of Global Payments solutions while resolving technical challenges that impact their business success.

You'll own installation of hardware and software solutions, drive issue resolution, identify improvement opportunities, and guide clients toward best-practice configurations to optimize performance and adoption of our capabilities.

Qualifications

• Experience partnering with clients to understand business needs and deliver outcomes.
• Strong analytical and problem-solving abilities to address complex issues.
• Ability to explain technical concepts in business terms.
• Experience juggling multiple priorities with high accuracy and client focus.

Responsibilities

• Install hardware and software solutions, minimizing disruption and boosting client satisfaction.
• Lead investigations and coordinate stakeholders to resolve issues transparently.
• Identify trends and root causes to inform product and service improvements.
• Guide clients toward best-practice solutions to optimize system performance.
• Translate business needs into actionable requirements to drive value.

Skills

Client engagement

Problem-solving

Communication skills

Multitasking

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Job Description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Professional Services Technician to join our ever-evolving IT Support Team and help shape the future of global commerce. In this role, you'll serve as a trusted partner to clients, helping them maximize the value of Global Payments solutions while resolving technical challenges that directly impact their business success. Your expertise will strengthen client relationships, drive operational excellence, and influence how payment solutions evolve to meet changing business needs. Working alongside cross-functional teams, you'll advocate for clients, identify opportunities for improvement, and help deliver seamless payment experiences that support Global Payments' mission of enabling commerce worldwide. This is an opportunity to grow your technical and consulting expertise, expand your industry knowledge, and make a measurable impact on client satisfaction, business performance, and long-term innovation.

What you'll own

• Installation of both hardware and software solutions by delivering timely, effective solutions that minimize disruption, improve client satisfaction, and strengthen long-term business relationships.
• Drive successful issue resolution outcomes by leading investigations, coordinating cross-functional stakeholders, and ensuring clients remain informed and confident throughout the resolution process.
• Influence product and service improvements by identifying recurring trends, uncovering root causes, and providing insights that enhance client experiences and operational performance.
• Guide clients toward best-practice solutions that optimize system performance, increase adoption of Global Payments capabilities, and support their business objectives.
• Champion client success across the organization by translating business needs into actionable requirements, helping shape enhancements that create value for clients and the broader business.

What you'll bring

• Proven experience partnering with clients to understand business needs, resolve challenges, and deliver positive business outcomes.
• Strong problem-solving and analytical skills with the ability to assess complex situations, identify root causes, and recommend effective solutions.
• Demonstrated ability to communicate technical concepts in clear, business-friendly language across a variety of audiences.
• Experience managing multiple priorities while maintaining high levels of accuracy, accountability, and client focus.
• Bachelor's degree or equivalent combination of education, training, and relevant professional experience.
• Ability to travel up to 90% of the time.

It's a bonus if you have

• Experience within the credit card, payments, or financial technology industry.
• Track record of influencing process improvements that enhanced client experience or operational effectiveness.
• Experience collaborating with technical, account management, and vendor partners to deliver successful client outcomes.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.